Wouxun.US / Import Communications does not offer any type of Free Trial, Remorse-buy, Trade-in or Evaluation returns.  All items are backed only by the factory warranty with this following exception:  An item that is DOA (dead on arrival) due to a factory defect, will be replaced if we are notified within 24 hours of receipt.   Any item that fails within 30 days of receipt, if found to be factory defective, will be replaced from stock on hand if available.  This stock will be factory refurbished units.  If factory refurbished units are not available, or after 30 days, defective items will be returned to the factory or to the US repair facility (by the customer) per the factory's recommendation.  We do not ship replacements until we have received and evaluated any returned item.  Any indication of customer abuse or misuse, will void any warranty.  Customers are responsible for all shipping charges in any return, warranty or exchange situations.  In the event a refund is issued, the refunded amount will be less shipping charges and less a 10% restocking fee.